Return Policy

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1. Overview

At Detoxifyorganfil, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website https://detoxifyorganfil.ddd. This policy is in compliance with the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978) and Directive 2011/83/EU on consumer rights.

2. Right of Withdrawal

Under EU and Finnish consumer protection law, you have the right to withdraw from a distance purchase contract within 14 days of receiving the goods, without providing any reason and without incurring any penalties beyond the direct cost of returning the goods.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

3. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by sending a clear, unambiguous statement before the withdrawal period expires. You may contact us at:

Detoxifyorganfil
Mannerheimintie 12 B, 00100 Helsinki, Finland
Email: managers@detoxifyorganfil.world

Your statement should include:

  • Your full name and address.
  • The order number or date of purchase.
  • A clear statement that you wish to withdraw from the contract.
  • The date of your withdrawal request.

You may use the following model withdrawal statement (but it is not mandatory):

"I hereby give notice that I withdraw from my contract for the purchase of the following goods: [product name], ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [today's date]. Signature (if sent on paper): [signature]."

4. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The withdrawal request must be submitted within 14 days of receiving the goods.
  • The product must be in its original, unopened, and sealed packaging.
  • The product must not have been used.
  • The product must be returned in substantially the same condition as received.

5. Exceptions to the Right of Withdrawal

In accordance with Article 16(e) of Directive 2011/83/EU and the Finnish Consumer Protection Act, the right of withdrawal does not apply to:

  • Sealed goods that have been opened after delivery, where the goods are not suitable for return due to health protection or hygiene reasons. Since Steady Sight & Strength is a dietary supplement, opened products cannot be returned for hygiene and safety reasons.

6. Returning the Goods

After notifying us of your withdrawal, you must return the goods without undue delay, and in any event no later than 14 days from the date on which you communicated your withdrawal to us.

  • The direct cost of returning the goods is your responsibility unless we have expressly agreed otherwise.
  • Products should be sent to: Mannerheimintie 12 B, 00100 Helsinki, Finland.
  • We recommend using a tracked shipping method. We are not responsible for items lost or damaged during return transit.
  • Please package the goods carefully to prevent damage during return shipping.

7. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, we will reimburse all payments received from you, including the cost of standard delivery (if applicable), without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw.
  • The refund will be issued using the same payment method you used for the original purchase, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
  • We may withhold the refund until we have received the goods back or until you provide proof of having sent them back, whichever is earlier.
  • If you chose a delivery method more expensive than standard delivery, we are not obligated to reimburse the additional cost beyond standard delivery.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at managers@detoxifyorganfil.world with:

  • Your order number.
  • A description of the damage or defect.
  • Photographs of the damaged product and packaging, if possible.

Under Finnish consumer protection law, you are entitled to a remedy (repair, replacement, price reduction, or refund) for products that are faulty or do not match the product description. The statutory warranty period for defective goods is based on the reasonable expected lifespan of the product.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method statement again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you have done all of the above and still have not received your refund, please contact us at managers@detoxifyorganfil.world.

10. Contact Us

If you have any questions about this Return Policy, please contact us:

Detoxifyorganfil
Mannerheimintie 12 B, 00100 Helsinki, Finland
Email: managers@detoxifyorganfil.world

You also have the right to submit a complaint to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta):

Consumer Disputes Board
Hämeentie 3, P.O. Box 306, 00531 Helsinki, Finland
Website: https://www.kuluttajariita.fi/en/

European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/